FAQ
1. What type of jackets does Howa manufacture and sell?
At Howa, we specialize in crafting high-quality jackets that combine style, comfort, and durability. Our collection includes a wide range of jackets for all occasions, from casual to outdoor wear, ensuring there’s something for everyone.
2. What sizes do you offer?
We offer a wide variety of sizes to ensure a perfect fit for our customers. Please refer to the size chart available on each product page for detailed measurements. If you’re unsure about which size to choose, our customer service team can assist you in finding the right fit.
3. How do I care for my Howa jacket?
Each jacket comes with care instructions on the label. For general guidelines, please visit our Care & Instructions page to learn how to keep your jacket in top condition.
4. What payment methods are accepted?
We accept a variety of secure payment options, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Digital Wallets (Apple Pay, Google Pay) For more information, visit our Payment Policy page.
5. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States and the United Arab Emirates. For more details, please refer to our Shipping Policy.
6. How long does delivery take?
Delivery times vary depending on your location:
- United States & United Arab Emirates: Delivery takes 7 to 15 business days (Monday to Friday) after your order has been processed. For more detailed shipping information, please visit our Shipping Policy page.
7. How do I track my order?
Once your order has been dispatched, we will send you a confirmation email with a tracking number and a link to track your package. You can follow the real-time status of your delivery through our tracking page.
8. What is your return and refund policy?
If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery. Items must be in new, unused condition with all original tags attached. Refunds will be processed once we receive and inspect the returned items. For detailed information, visit our Return & Refund Policy page.
9. Can I exchange my jacket for a different size or color?
Yes, we offer exchanges for different sizes, colors, or styles. To request an exchange, please contact our customer support within 30 days of receiving your jacket. Items must be in their original condition. Learn more about our exchange process on our Return & Refund Policy page.
10. How do I initiate a return or exchange?
To start the return or exchange process, please contact our customer support team at support@howa.shop with your order number and details of your request. We will guide you through the next steps and provide you with a return shipping address and label (if applicable).
11. Do I have to pay for return shipping?
Return shipping is the responsibility of the customer unless the item was damaged, defective, or incorrect upon arrival. In those cases, Howa will cover the return shipping costs. More details are available in our Return & Refund Policy.
12. What if I receive a damaged or defective item?
If you receive a damaged or defective jacket, please contact us within 7 days of delivery. We will cover the return shipping and offer a replacement or full refund, depending on your preference. Please see our Return & Refund Policy. for more information.
13. Can I modify or cancel my order after placing it?
We begin processing orders quickly, so modifications or cancellations are only possible within the first 24 hours after your order is placed. Please contact our customer service as soon as possible if you need to make changes to your order.
14. Do you ship internationally?
Currently, we offer free shipping to the United States and the United Arab Emirates. At this time, we do not ship to other international destinations. For more details, visit our Shipping Policy.
15. How do I contact Howa customer support?
If you have any questions or need assistance with your order, feel free to reach out to us at:
Phone: +1 (872) 222-7899
Email: howaordershelp@gmail.com
Support Hours: MON-FRI 10:00 AM – 5:00 PM EST Time